Terms of Service

By creating an account or using Sendaloft, you agree to be bound by these Terms of Service and our Privacy Policy. If you are using Sendaloft on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

If you do not agree to these terms, do not use the service. We reserve the right to update these terms at any time. Material changes will be communicated via email or in-app notice at least 14 days before they take effect.

Sendaloft is an email deliverability platform that allows you to connect your SMTP accounts, compose and send optimized emails, track engagement (opens and clicks), perform inbox placement tests, and monitor DNS health. The service is designed to help your emails land in the Primary inbox rather than Promotions or Spam.

Sendaloft is a tool that sends emails through your own SMTP accounts. We are not an email service provider (ESP) and do not provide email addresses, IP addresses, or sending infrastructure. Your deliverability depends on your own sender reputation, domain configuration, and email content.

Account Security

You are responsible for maintaining the security of your account credentials, including your password and any SMTP credentials you add to the platform. You must notify us immediately at team@sendaloft.com if you believe your account has been compromised.

Accurate Information

You agree to provide accurate, current, and complete information when creating your account and adding sender accounts. You must keep this information up to date.

One Person, One Account

Each account is for a single individual or entity. You may not share your account credentials with others or create multiple accounts for the same person.

You agree to use Sendaloft only for lawful purposes and in compliance with all applicable laws, including but not limited to the CAN-SPAM Act, GDPR, CASL, and any other anti-spam or data protection regulations in your jurisdiction.

You must:

Only send emails to recipients who have given consent or with whom you have a legitimate business relationship. Include accurate sender identification and a functioning unsubscribe mechanism in commercial emails. Honor unsubscribe requests promptly. Maintain your own compliance records (consent logs, opt-in documentation).

You must not:

Send unsolicited bulk email (spam). Use purchased, scraped, or harvested email lists. Send emails containing malware, phishing links, or deceptive content. Impersonate another person or entity in your sending identity. Use Sendaloft to circumvent email provider policies or abuse rate limits. Attempt to bypass, disable, or reverse-engineer any security feature of the service. Use the service to send emails promoting illegal goods, services, or activities. Use the tracking features to collect data about recipients in violation of privacy laws.

By adding SMTP credentials to Sendaloft, you authorize us to connect to your email provider and send emails on your behalf using those credentials. You represent that you have the right to use those SMTP accounts and that your usage complies with your email provider's terms of service.

We encrypt SMTP passwords at rest using AES-256-GCM and only decrypt them momentarily during the sending process. However, you acknowledge that you are entrusting us with access to your email accounts and assume the associated risk.

Sendaloft does not guarantee delivery of any email. Delivery depends on factors outside our control, including recipient server policies, sender reputation, content filters, and DNS configuration. We provide tools to optimize deliverability, but cannot ensure that every email reaches the inbox.

Sendaloft and its original content, features, and functionality are owned by Sendaloft and are protected by copyright, trademark, and other intellectual property laws. Our name, logo (the dart mark), and visual identity may not be used without prior written permission.

You retain full ownership of the content you create and send through Sendaloft, including email copy, templates, and recipient lists. We claim no intellectual property rights over your content.

We strive to maintain high uptime but do not guarantee uninterrupted availability. The service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the service at any time. If we discontinue the service entirely, we will provide at least 30 days notice and an opportunity to export your data.

We may introduce new features, change existing features, or adjust usage limits at any time. Significant changes that affect your use of the service will be communicated in advance.

We may suspend or terminate your account immediately and without notice if we reasonably believe you have violated these terms, particularly the Acceptable Use provisions. Violations involving spam, phishing, or malware will result in immediate termination without warning.

You may terminate your account at any time by contacting us at team@sendaloft.com. Upon termination, we will delete your personal data and SMTP credentials within 30 days, as described in our Privacy Policy.

Upon termination for any reason, your right to use the service ceases immediately. Sections of these terms that by their nature should survive termination (including Limitation of Liability, Indemnification, and Governing Law) will remain in effect.

To the maximum extent permitted by law, Sendaloft and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the service.

This includes, without limitation, damages for lost revenue, lost profits, lost business opportunities, email deliverability failures, reputational harm, or data loss, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claims arising from the service shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or $100, whichever is greater.

The service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will meet your specific requirements, that email delivery will be guaranteed or uninterrupted, that deliverability scores or placement test results will be accurate, or that defects will be corrected within a specific timeframe.

You agree to indemnify, defend, and hold harmless Sendaloft and its owners, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or relating to your use of the service, your violation of these terms, your email content or sending practices, or your violation of any applicable law or third-party rights.

These terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Any disputes arising from these terms or the service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in English, with the seat of arbitration in Delaware.

You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against Sendaloft.

Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Sendaloft regarding the use of the service.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any provision of these terms shall not constitute a waiver of that provision or any other provision.

Assignment

You may not assign or transfer your rights under these terms without our prior written consent. We may assign our rights and obligations without restriction.

If you have questions about these Terms of Service, contact us at team@sendaloft.com or through our contact form at sendaloft.com/contact.